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Bardwrite was asked to provide editing services for a technical writing team in a company in
Calgary, Alberta, Canada. Bardwrite's brief was to streamline the documents, to convert them
to the company template and to apply the company style in order to shape a consistent and
harmonised suite of documents that contained information the reader could easily access.
Bardwrite editors held frequent telephone conferences with the project manager and production
manager in Calgary to discuss problem areas and to provide solutions.
In November the senior editor and the template expert visited the Calgary offices to meet the
writers and the management team. They made presentations on the support services we provide
to the writers, an outline of the company writing style, how to apply the new FrameMaker template,
our aims for the current release of the documents and the standard we would establish for the
follow-on release.
The Bardwrite team met individually with each writer to discuss in detail specific problems
they encountered, including phraseology, organisation, template irregularities, and electronic
editing. They established deadline scheduling with the project and production managers.
This trip established good personal working relationships between the Calgary staff and the
Bardwrite editing team, and thereafter, any problems and queries were smoothly dealt with by
phone or e-mail. Our editors transferred large documents using the website and the writers
enthusiastically accepted the practice of electronic editing, which they found easy to adopt.
Their satisfaction with Bardwrite editing services was expressed in the quote in the right-hand column.
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